Return & Refund Policy

Return & Refund Policy

We want you to feel confident when shopping with us. If something is not right, we are here to help within the limits below.

Eligibility for Returns
Because many of our products are personal care and beauty items, returns are only accepted under specific conditions to ensure hygiene and safety:

We may accept a return if:

• The item is unused, unopened, and in its original packaging, and
• The return request is made within 14 days of delivery.

For hygiene reasons, we cannot accept returns of used or opened beauty tools and skincare products unless they are damaged or defective upon arrival.

Damaged or Defective Items
If you receive a damaged or defective item:

• Please contact us within 7 days of delivery.
• Include in your message:
  • Your order number
  • A brief description of the issue
  • Clear photos showing the product and the problem

After reviewing your case, we may offer:

• A replacement of the same item, or
• A partial or full refund, depending on the situation.

Change of Mind
If you change your mind about your purchase and the product is unused and unopened, you may request a return within 14 days of delivery.

• In this case, you are responsible for the return shipping costs, unless otherwise stated.
• Once we receive and inspect the returned item, we will process your refund to the original payment method, excluding any original shipping fees.

Non-Returnable Items
The following items cannot be returned:

• Used or opened personal care / beauty products
• Items marked as final sale or non-refundable on the product page
• Gift cards (if applicable)

Refund Processing Time
Once your return is approved and the item is received:

• Please allow 5–10 business days for your refund to be processed.
• Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.